Notifications & reminders

Notification emails

Each program has a Notifications tab where you can customize the short message inside common emails. The branded header, buttons, and links stay consistent, while your message gives people the context they need.

Program notifications include:

• Application submitted confirmations
• Nominee invitation emails
• Requests for additional information
• Reviewer assignment emails
• Finalist and winner notifications

Bulk communications

The Notifications tab also includes bulk communications for common operational nudges. These are manual sends your team can trigger when you want to reach a whole group right away.

• Incomplete submissions sends a reminder to applicants or nominees whose submission is still a draft.
• Pending reviewer assignments sends a reminder to reviewers with assignments that are pending or in progress.
• Overdue reviewer assignments sends an overdue reminder to reviewers whose due date has passed.

Automatic reminders

Automatic reminders help prevent people from falling behind without requiring your team to manually chase every draft application or unfinished review.

You can turn on three reminder types:

• Incomplete submission reminder. Sends to applicants or nominees who still have a draft before the program closes.
• Reviewer due-soon reminder. Sends before an assigned review reaches its due date.
• Reviewer overdue reminders. Sends after an assigned review is past due, with limits so reviewers are not over-notified.

Incomplete pipeline

Each program has an incomplete pipeline under Submissions → Incomplete pipeline. It shows draft applications, nominations waiting on nominee follow-through, direct drafts started by applicants, and drafts that have gone stale.

Use this page when you want to check who is stuck before the deadline. From there, you can open the draft record or manually send a resume link to the applicant or nominee.

Editing reminder wording

Reminder emails use the same preview-and-edit pattern as the rest of the Notifications tab. Leave a message blank to use the default wording, or add your own note for that specific program.

Best practices

• Turn on incomplete submission reminders only for programs with a clear close date.
• Check the incomplete pipeline during the final week before a program closes so your team knows who may need extra help.
• Use reviewer due dates before enabling reviewer reminders.
• Keep overdue reminder limits modest so the emails stay helpful instead of noisy.
• Use the Email log to confirm what was sent and when.